Ceramic Mug with Stirrer, Space Theme

At Chetna Store, we are committed to delivering your purchases to your doorstep in a timely and efficient manner. Here is an overview of our shipping policy to provide you with a clear understanding of how your orders are processed and delivered.

Dispatch Time:

The majority of our orders are dispatched within 24 hours of your purchase. We strive to get your products to you as quickly as possible.

Possible Delay:

Occasionally, dispatch may take up to 72 hours due to variations in order load and the availability of our delivery partners. We appreciate your understanding during such situations and assure you that we are working diligently to fulfill your order promptly.

Delivery Partners:

We collaborate with reliable delivery partners to ensure your orders reach you securely and without hassle.

Delivery Timeframe:

Once dispatched, the estimated delivery time varies depending on your location. We make every effort to minimize delivery times and ensure your order arrives promptly.

Tracking Information:

You will receive tracking details to monitor the status of your order and its expected delivery date.

Shipping Charges:

Shipping charges are determined based on your location and the weight of your order. These charges will be clearly displayed during the checkout process.

International Shipping:

We ship orders worldwide. Although, we do not accept Cash on Delivery orders from outside India.

Contact Us:

If you have any questions or concerns regarding your order's shipping status or any specific requirements, please don't hesitate to get in touch with our customer support team. We are here to assist you and make your shopping experience as smooth as possible.

Thank you for choosing Chetna Store. We value your business and are dedicated to ensuring your orders are delivered to you efficiently and securely. Your satisfaction is our top priority.

Return Policy

At Chetna Store, we are dedicated to ensuring your satisfaction with your purchases. To streamline the return process and provide efficient assistance, please review our comprehensive return policy:

Returns Eligibility:

To be eligible for a return, the item must be in its original, unused condition, and in the same packaging as when received. Currently we do not accept returns for orders outside India.

Unboxing Video Requirement:

For all returns and related claims, we kindly request that you provide an unboxing video. This video will assist us in evaluating the issue accurately and expediting the return process.

Validated Returns:

We only accept validated returns after a thorough analysis and confirmation of the issue. Your cooperation in providing the unboxing video is essential for a smooth resolution.

Return Shipping Charges:

Return shipping charges are the responsibility of the customer. To maintain transparent and affordable pricing, we do not include return shipping charges in the product prices.

Initiating a Return:

To initiate a return, please contact our customer support within 3 days from the date of delivery. You can reach out to us through the Contact Us Page on our website.

Refunds:

Once we receive and inspect your return, we will notify you regarding the status of your refund. You can expect status update for your return within 3 days after we receive it. If approved, your refund will be initiated within 24 hours of approval. Bank-side processing and credit to your account might take 3-7 days. Refund is usually credited to your original payment method. In some cases we might ask for alternate methods and clarify payment details with you before processing.

Non-Returnable Items:

Certain items, such as gift cards, downloadable software, open products, and personalized or custom-made products, are not eligible for return.

Cancellations:

We kindly ask that you review your order carefully before finalizing the purchase. We strive to process and ship your orders as quickly as possible. Due to our commitment to providing efficient service. We regret to inform you that we do not allow cancellations once an order has been successfully placed. We appreciate your understanding and cooperation in this matter. 

Contact Us:

If you have any questions or require assistance with a return, please do not hesitate to contact our customer support team through the Contact Us Page on our website.

Chetna Store values your trust and satisfaction. Our return policy is designed to ensure transparency, affordability, and an efficient resolution process for any issues you may encounter with your purchases. Your continued support is greatly appreciated, and we are here to assist you in every way possible.